Mayukha Foods

Terms of Service

Last Updated: July 2026

These Terms of Service (“Terms”) govern your use of the Mayukha Foods mobile and web application (the “App”). By creating an account, browsing the menu, or placing an order, you agree to these Terms.

1. Who We Are and What the App Provides

The App lets eligible users view a menu, place orders, pay online, and receive delivery updates for meals supplied by Mayukha Foods cafeteria. We operate the technology platform that supports ordering and coordination. We do not operate the kitchen that prepares your food.

• Browse available menu items and place orders through the App.
• Provide delivery details so completed orders can reach you.
• Pay through Razorpay and track order status in the App.

2. Food Safety, Quality, and Cafeteria Responsibility

Mayukha Foods cafeteria is solely responsible for all matters relating to the food itself, including without limitation:

• Food preparation, cooking, storage, packaging, and handling.
• Hygiene, sanitation, and food safety practices.
• Ingredients, nutritional claims, allergens, shelf life, and freshness.
• Compliance with applicable food laws and licenses (including FSSAI, where required).
• Complaints about taste, quality, spoilage, contamination, or food-borne illness.

By placing an order, you acknowledge that food-related risks and responsibilities rest with Mayukha Foods cafeteria. The App operator does not manufacture, cook, or inspect the food before delivery, and is not the food business operator for safety-compliance purposes.

3. Eligibility and Accounts

The App is intended for local college students and nearby employees who can receive delivery at supported locations. You must provide accurate profile and delivery information. You are responsible for activity under your account.

4. Orders, Kitchen Availability, and Delivery

• Orders may be accepted only while the kitchen is open and for items that are available at the time of ordering.
• Delivery timing depends on cafeteria preparation and delivery capacity. Estimated times are approximate and not guaranteed.
• You must provide a reachable phone number and a valid delivery location. Failed delivery caused by incorrect or incomplete details may not be refundable.
• The App may refuse, cancel, or limit orders in cases of abuse, payment issues, kitchen closure, item unavailability, or operational constraints.

5. Pricing and Payments

Prices shown in the App are in Indian Rupees unless stated otherwise. Online payments are processed by Razorpay. Card numbers, UPI credentials, and similar payment details are entered into Razorpay’s checkout and are not stored by us.

An order is confirmed after successful payment verification (or another payment method we expressly support). If payment fails or cannot be verified, the order will not be completed.

6. Refunds, Issues, and Complaints

• Food quality or safety issues: Contact Mayukha Foods cafeteria / App support promptly with your order details. Resolution for food quality, hygiene, or safety concerns is handled with the cafeteria as the responsible food provider.
• Payment or App issues: Contact support for failed payments, duplicate charges, or technical problems with ordering.
• Refund eligibility depends on the facts of each case, payment gateway rules, and whether the cafeteria has already prepared or dispatched the order.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• The App is provided on an “as is” and “as available” basis for ordering and coordination services.
• The App operator is not liable for food safety, quality, contamination, allergens, illness, or other claims arising from food prepared by Mayukha Foods cafeteria.
• The App operator is not liable for indirect, incidental, special, or consequential damages arising from your use of the App or from cafeteria-supplied meals.
• Nothing in these Terms excludes liability that cannot be excluded under applicable law.

8. Acceptable Use

You agree not to:

• Misuse the App, attempt unauthorized access, or disrupt service.
• Provide false delivery or payment information.
• Use the App for unlawful purposes.

9. Privacy

How we collect and use personal data is described in our Privacy Policy. By using the App, you also acknowledge that policy.

10. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of this page will change when we do. Continued use of the App after an update means you accept the revised Terms. Material updates may require you to review and acknowledge the Terms again in the App before placing further orders.

11. Contact

For questions about these Terms, ordering, or account support, contact:

Email: harryasher11@gmail.com

For food safety, hygiene, or meal-quality concerns, the responsible party is Mayukha Foods cafeteria. Support may help route your complaint, but cafeteria remains responsible for the food.